In The News
One Call to 24/7 Support Line from CoreSource Provides Benefits Navigation, Member Advocacy and Clinical Guidance
LAKE FOREST, Ill., Oct. 27, 2010 – CoreSource Connect, a new product from CoreSource, a leading benefits administrator, provides the convenience of a 24/7 support line, connecting employees to a real person to answer benefit questions, provide advocacy for complex benefit issues and offer clinical assistance on everyday health issues.
“This advocacy line is more than just benefits assistance or customer service. It’s one number that can connect the member to a CoreSource customer service representative, an advocate for more complex benefit issues, a client’s benefit vendor or even a Registered Nurse,” said Nancy Eckrich, President, CoreSource.
Employees across the country can easily become overwhelmed by benefit options, and their concerns can lead to additional burdens on human resources. To help combat these issues, CoreSource Connect was designed to help members maximize the use of their employee benefits, while also increasing productivity and lowering costs for employers.
With one call, advocates can help or assist members with issues such as negotiating a claim; understanding a bill; answering a benefit, vision or Employee Assistance Program (EAP) question; or even reviewing a diagnosis or treatment option. “No matter what health or benefits information callers are seeking, they can call one number to speak instantly with a person, and should never be placed in an automated queue or forced to select among a suite of options. That’s what makes CoreSource Connect so unique in the marketplace,” said Eckrich.
CoreSource Connect gives employers the benefit of knowing their employees are taken care of, with access to a simple and supportive resource. Simply having a resource available to help ease concerns and answer benefit and health questions can increase productivity for members, allowing human resources to turn their focus to other benefit or health initiatives. Member use of 24/7 clinical guidance can also lower costs for employers through decreased emergency room and office visits.
“By increasing the use of benefits and possibly lowering employer costs, CoreSource Connect goes beyond the traditional idea of customer service. It takes benefits to a new level that members and employers can easily access and take advantage of,” said Eckrich.
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