Trustmark Life Insurance Group Division-Employer FAQ

My company had enrollment changes that aren't reflected on my bill. Should I still pay the monthly premium as billed?	Top
Yes, this keeps your billing statement accurate and up-to-date. Any changes (i.e. enrollment changes, etc.) will be reflected in the next billing cycle.

Do we need to send a copy of the billing statement in with the payment?
Yes, this ensures prompt and accurate processing.

When is my premium due?
Premiums are due on the first day of the month and no later than the last day of your grace period.

What is the address to submit monthly premium payments?	Top
Please send all payments to: Trustmark Insurance Company PO Box 75317 Chicago, IL 60675-5317

What if my company needs to overnight the payment? Does it go to the same address?
No, please send it to this address: Northern Trust Company 350 North Orleans Street Receipt & Dispatch 8th Floor Chicago, IL 60654 ATTN: Trustmark Insurance Company #75317

How does my company add late enrollments?
For information on adding late enrollees, view the Group Administration Manual.

How can I verify that an employee has been entered into Trustmark's system?	Top
Call the premium customer service team at 800.351.2526. If you sign up for the Express system, you can have access to this information online.

Where do I order more claim forms for my company?
These can be downloaded here or they can be ordered from your client manager.

Where do I order more certificate booklets for my company?
These need to be ordered from your client manager.

How do I request and receive a HIPAA certificate of creditable coverage?	Top
Call the Customer Service Team at 800.351.2526