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Frequently
Asked
Questions

Trustmark Hospital StayPay® insurance

Frequently Asked Questions

Answers to your most common questions.

How does Hospital StayPay coverage affect my health insurance?
It works in addition to your health insurance! Trustmark benefits aren’t affected by any other insurance. We pay you directly, so you’ll get your full benefit even if your medical insurance pays the entire cost of your care.
How long will it take Trustmark to handle my claim?
We typically process Hospital StayPay claims within five business days, which includes the time we take to communicate with you to confirm our payment or ask you for more information.
What can I spend my benefits on?
Anything! We pay you directly, so you can use the money for anything you want.
Still need more details? Keep exploring this site, or get in touch with your benefits representative to get everything you need to make the right choice for you and your family.

© 2024 Trustmark Insurance Company. Underwritten by Trustmark Insurance Company, Lake Forest, IL.
Trustmark® and Trustmark Hospital StayPay® are registered trademarks of Trustmark Insurance Company.
This page is pending filing in NM.

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